Our policy lasts 30 days. If 30 days have gone by since your purchase, we offer you a refund or exchange if the item has not held up under normal use or due to manufacturer’s defect in which case we will replace it with the same item or a different handbag of similar value at no cost to you. We will cover the shipping costs for defective items.
To be eligible for a return, your item must be unused and in the same condition that you received it. You must notify us within 30 days of receipt of your item at firstname.lastname@example.org
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, by us within 5 business days. It may take longer than this for you credit card company to process refunds once they are submitted by us. We do not control the time it will take for their processing time.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank / credit card company again.
It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless there is a manufactures defect.
We will replace items if they are defective or damaged at no charge to you. Please notify us at firstname.lastname@example.org and we will send you a return shipping label.
If you need to exchange and item, you will be responsible for the shipping. Please send us an email at email@example.com and send your item to: 2418 Locust, Butte, MT, 59701, United States.
The same policies listed above apply for gift items.
To return your product, you should mail your product to: 2418 Locust, Butte, MT, 59701, United States.
You will be responsible for paying for your own shipping costs for returning your item unless there is a manufactures defect. Shipping costs are non-refundable. If you receive a refund, for non-damaged goods the cost of return shipping is your responsibility. If there is a defect please email us at firstname.lastname@example.org so that we may make return arrangements.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot control the level of service provided by shipping services.